Thank you for shopping with us…
SHIPPING & RETURNS
Items are dispatched every Tuesday. Once your items have been dispatched, you will be emailed your tracking number.
We are confident that you will love your new Mandorle garment but we do understand that from time to time returns are necessary.
So long as the circumstances of your return meet our Refund & Return Policy (which you will find below) AND we have provided you with pre-approval for your return, then the process is simple.
PLEASE FOLLOW THESE EASY STEPS:
- Carefully read the Refund & Returns Policy below.
- Your request will be approved or rejected within 3 business days
- Your exchange, credit or refund will be processed within 7 working days of us receiving your returned garment.
Important: Please include a pre-paid Australia Post satchel with your full name and address so that the replacement article can be sent back to you. This is not necessary if you are returning a faulty or damaged item.
REFUND & RETURN POLICY
- Returns must be made within 14 days.
- In case of all returns, garments must be unused, unworn and unwashed, including with the swing tags.
- Refunds will be not provided for any sale or promotional offers.
- Faulty Garments:
Faulty garments will be accepted in accordance with the ACCC guidelines. We will repay he postage costs for you to return the garment(s). We reserve the right to inspect returned garments and deny return or exchange if we do not see them to be damaged or if they are not returned to us in resalable condition. In addition, we reserve the right to repair garments where is repair will return the garment to its original condition.
- Change of mind:
If, once your order arrives, you feel that the sizing or colour is incorrect and wish to exchange the garment for another size, colour or another style please lodge your request by emailing us. Please note your must recieve approval prior to sending your item back to us.
- Cost of shipping unapproved returns:
If you have not received pre-approval to return your garment and it fails to comply with the policy outlined above, the cost of sending the garment(s) back to you will be at your own expense.